Thank you for shopping with Karma Kashmere Skincare! Each order is carefully prepared and packaged with care. Please review our shipping and delivery information below.
Processing Time
Orders are typically processed within 2–4 business days. Processing time does not include weekends or holidays. During sales, special promotions, or high-volume periods, processing may take a little longer. You will receive tracking information once your order has shipped.
Shipping & Delivery
Once your order has been processed, it will be shipped to the address provided at checkout. Shipping times vary depending on your location and the shipping carrier. Once your package has been accepted by the carrier, you will receive tracking information so you can follow your order’s journey.
Shipping Address & Order Accuracy
Please double-check your shipping address before submitting your order. Karma Kashmere Skincare is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided at checkout. If you notice an error after placing your order, please contact us as soon as possible. We will make every effort to update the address before the order ships, but changes cannot be guaranteed once an order has been processed or shipped.
Warm Weather Shipping
Some Karma Kashmere Skincare products, particularly body butters, may soften or melt during warmer temperatures while in transit. This does not mean the product is damaged. If your body butter arrives softened or melted, keep the container upright and place it in a cool, dry area until it returns to its normal consistency. Changes in texture may occur after melting and re-solidifying.
Lost, Stolen or Damaged Packages
Please contact us as soon as possible if your order arrives damaged or if there is an issue with your shipment. If your package is marked as delivered but you have not received it, please first check around your delivery area, with household members or neighbors, and contact the shipping carrier using your tracking information. Karma Kashmere Skincare will gladly assist where possible; however, we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
Local Pickup & In-Person Purchases
Local pickup is available for customers in select ZIP codes. If your address qualifies, the local pickup option will be available during checkout. Pickup details and instructions will be provided after your order is placed. Please wait until you receive confirmation that your order is ready before arriving for pickup.
You can also shop Karma Kashmere Skincare in person at select farmers markets, pop-up shops, and community events. Visit our Find Us In Person page for upcoming locations and event details. Product availability may vary by event.
Questions About Your Order?
If you have questions about your order, shipping, delivery, or local pickup, please contact Karma Kashmere Skincare through our Contact Us page. Please include your order number, if applicable, so we can assist you as quickly as possible.